000 00402nam a2200193Ia 4500
008 240220s9999 xx 000 0 und d
020 _a9788131401729
041 _aENG
082 _a658
245 0 _aEffective e-crm
250 _a1 Ed.
260 _aHydrabad
260 _bThe ICFAI University perss
260 _c2006
300 _a176p.
365 _b0
650 _aMBA
942 _cGRATIS
999 _c9586
_d9586