| 000 | 00500nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 240220s9999 xx 000 0 und d | ||
| 020 | _a9788131715208 | ||
| 041 | _aENG | ||
| 082 | _a658.4 | ||
| 100 | _aJohnston Robert | ||
| 245 | 0 | _aService Operations Management Improving Service Delivery | |
| 250 | _a2ND Ed. | ||
| 260 | _aDelhi | ||
| 260 | _bPearson Education | ||
| 260 | _c2008 | ||
| 300 | _a1 TO 516p. | ||
| 365 | _b699 | ||
| 650 | _aMBA | ||
| 700 | _aClark Graham | ||
| 942 | _cMBA | ||
| 999 |
_c8358 _d8358 |
||