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| 020 | _a9789380014296 | ||
| 041 | _aENG | ||
| 082 | _a658.812 | ||
| 100 | _aMitra A. | ||
| 245 | 0 | _aFundamentals of customer focused management competing through services | |
| 260 | _aNEW DELHI | ||
| 260 | _bSurendra Pub. | ||
| 260 | _c2010 | ||
| 365 | _b895 | ||
| 650 | _aMBA | ||
| 942 | _cMBA | ||
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