000 00381nam a2200169Ia 4500
008 240220s9999 xx 000 0 und d
041 _aENG
082 _a658.8
100 _aKambhammettu S.S.
245 0 _aCustomer experience management
260 _bThe Icfai University Press.
260 _c2005
300 _a1 TO 209p.
365 _b300
650 _aMBA
942 _cMBA
999 _c7351
_d7351