000 00356nam a2200157Ia 4500
008 240220s9999 xx 000 0 und d
041 _aENG
100 _aCharan Ram
245 0 _aWhat the customer wants you to know
260 _bPortfolio Pengum Books
260 _c2007
300 _a1 TO 178p.
365 _b299
650 _aGENERAL
942 _cMBA
999 _c6897
_d6897