000 00440nam a2200181Ia 4500
008 240220s9999 xx 000 0 und d
041 _aENG
082 _a658.33216
100 _aMukerjee Kaushik
245 0 _aCustomer focus the new imperative Vol. 1 customer and satisfaction
260 _aHyderabad
260 _bThe Icfai University Press
260 _c2006
300 _a189p.
365 _b310
650 _aMBA
942 _cMBA
999 _c6232
_d6232