000			00384nam a2200181Ia 4500
008			240220s9999 xx 000 0 und d
041			_aENG
082			_a658.8
100			_aZeithaml V. A
245		0	_aService marketing
260			_aNew Delhi
260			_bTata Magraw Hill Book Co
260			_c2003
300			_a668p.
365			_b350
650			_aMBA
942			_cDBK
999			_c28179 _d28179