000 00359nam a2200181Ia 4500
008 240220s9999 xx 000 0 und d
041 _aENG
082 _a658.8
100 _aShanker
245 0 _aService marketing
260 _aNULL
260 _bExcel Book
260 _c2004
300 _a656p.
365 _b325
650 _aMBA
942 _cDBK
999 _c28118
_d28118