Johnston Robert <br/><br/>
Service Operations Management Improving Service Delivery 

 - 2ND Ed. 
 - Delhi  Pearson Education  2008 
 - 1 TO 516p. 
<br/><br/><label>ISBN: </label>9788131715208 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MBA
<br/><br/><label>Dewey Class. No.: </label>658.4