Mitra A. <br/><br/>
Fundamentals of customer focused management competing through services 

 - NEW DELHI  Surendra Pub.  2010 
<br/><br/><label>ISBN: </label>9789380014296 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MBA
<br/><br/><label>Dewey Class. No.: </label>658.812